January 2004
“Avoid the 7^th Deadly Sin of Healthcare Administration: Low-Quality Information Services”
Jan R. Jennings and Alan J. Gold

April 2004
“Mystery Shopping your Hospital”
Diane Peterson, FACHE

May 2004
“Health and Medical Care: The Potential”
Paul O’Neill

September 2004
"The Great Leadership Challenge: Pay for Performance in Public"
Jean Chenoweth of Solucient

November 2004
"SPHE Forum: The State of Healthcare in 2004 & 2005"
Edward Hannon, Renee Frazier, Paul Winkler, Timothy Ohrum

December 2004
"SPHE Membership Appreciation & Annual Meeting"
@ Dowe's on 9th